Warranty and Refunds policy:

A great deal of dedication and passion has been poured into designing and building all of Mush&Bow's products. We stand by our promise to only ship you the best, and  due to any unfortunate shortcomings on our side, if any of our products fail to delight you or meet your expectations, we offer a full refund for any manufacturing defects or a replacement for 2 years.However, we would be delighted to hear your thoughts and experience of putting a Mush&Bow product to use and how it has served you and how we may improve to serve you better. 

2-Year warranty: 

We are very strict with our quality control at all stages of manufacturing, production and shipping. As a "no compromise on quality" measure we use SGS (SGS is the world's leading inspection, verification, testing and certification company) for our quality control and inspection at the post-manufacture/pre-shipping stage. But occasionally something might slip through the cracks and so you are protected with a 2-year warranty on all of Mush&Bow products. 

Terms and Conditions :

1. Purchase must be made directly through mushandbow.com or an authorized re-seller.

2. If the item was purchased through an authorized re-seller, you must provide proof of purchase (online receipt /invoice).

3.This warranty covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect.

4. In case of a gift, please write directly to info@mushandbow.com for support.

To submit a claim for warranty, simply write to info@mushandbow.com and one of our customer care agents will contact you shortly via phone or email to complete the process.

You may also send your feed back directly to the founder and CEO of Mush and Bow LLC by writing to founder@mushandbow.com